Shipping policy

POSTAGE COSTS:
Within Australia: We ship most products with Australia Post.  At checkout you will see an option for standard or express.  Prices are calculated based on product weight.

International: We send international mail via Australia Post. Price is dependent on the total weight of the order and the destination country. Prices are calculated accurately once you have added items to cart and entered a postal address.

PROCESSING TIMES:
Regular items: We aim to dispatch most orders within 1 - 2 business days of purchase. Larger orders may take a couple of extra days depending on stock levels and time of the year. If we do not believe we will be able to process the order within 5 business days we will notify you via email and provide an estimated delivery date.

Personalised and custom orders: Personalised and custom orders are generally dispatched within 5 business days. We will notify you via email if we believe we cannot dispatch within a reasonable timeframe.

POSTAGE TIMES:
Within Australia: We send with Australia Post. Options available at checkout:
Regular Post: 2 - 8 business days (may take longer to remote areas)
Express Post: 1 - 2 business days (may take 3 business days to remote areas)

International: We send international mail by Australia Post. There are multiple options at checkout with trade-offs between speed and price:
Economy: No tracking - may take several weeks
Standard: Includes tracking - 6 - 12 business days
Express: Includes tracking - 4 - 8 business days
Courier Express: Includes tracking - 2 - 5 business days
Please note that the above shipping times are estimates and we cannot guarantee delivery within these timeframes.

ADDITIONAL INFORMATION:

Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number (if applicable). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:
Stringybark Supplies is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT etc.).