Do you post internationally?
We can post to all countries except New Zealand (sorry quarantine is too strict and wont allow raw wood items).
How long before items are dispatched?
Regular items: We aim to dispatch most orders within 1 - 2 business days. Larger orders may take a couple of extra days depending on stock levels and time of the year. If we do not believe we will be able to process the order within 5 business days we will notify you via email and provide an estimated delivery date.
Personalised and custom orders: Personalised and custom orders are generally dispatched within 5 business days. We will notify you via email if we believe we cannot dispatch within a reasonable timeframe.
How is postage price calculated?
Postage price is calculated based on the weight of the items you have added to your cart as well as your postal address. There are multiple delivery options available at checkout with different delivery speeds as detailed below.
How long does postage take?
Within Australia: We send with Australia Post. Options available at checkout:
Regular Post: 2 - 8 business days (may take longer to remote areas)
Express Post: 1 - 2 business days (may take 3 business days to remote areas)
International: We send international mail by Australia Post. There are multiple options at checkout with trade-offs between speed and price:
Economy: No tracking - may take several weeks
Standard: Includes tracking - 6 - 12 business days
Express: Includes tracking - 4 - 8 business days
Courier Express: Includes tracking - 2 - 5 business days
Please note that the above shipping times are estimates and we cannot guarantee delivery within these timeframes.
I have heard wood slices split and crack. Will these split?
We go to great lengths to reduce the chance of our wood slices splitting. So much so that we guarantee than our wood slices of 10 cm (4") or smaller will not split under normal conditions (except in specific products as specified).
Larger pieces are more likely to split, however as we dry all our products fully before sending, they will usually split at our end, rather than yours. If a product is likely to split, it will be mentioned in the description.
Are the wood products dried?
Yes, all our wood products are fully dried before they leave our shop.
We offer wholesale pricing on most of our products. Please contact us with the quantity you are looking for as well as your postal code and we will get back to you with a quote for the product and shipping.