F.A.Q.
Do you have a shop we can visit?
We are an online store only at the moment. We create all our products in our factory in Wesburn, VIC, but we do not have a showroom here. As we have machinery frequently running, insurance will not allow visitors. If you live locally and wish to click and collect, please contact us and we can organise this.
Do you post internationally?
We can post to all countries except New Zealand (sorry quarantine is too strict and wont allow raw wood items).
How long before items are dispatched?
Regular items: We aim to dispatch most orders within 1 - 3 business days. Larger orders may take a couple of extra days depending on stock levels and time of the year. If we do not believe we will be able to process the order within 5 business days we will notify you via email and provide an estimated delivery date.
Personalised and custom orders: Personalised and custom orders are generally dispatched within 3 - 8 business days. We will notify you via email if we believe we cannot dispatch within a reasonable timeframe.
How is postage price calculated?
Postage price is calculated based on the weight of the items you have added to your cart as well as your post code. There are multiple delivery options available at checkout with different delivery speeds as detailed below.
Postage times:
Within Australia: We send with Australia Post. Options available at checkout:
Regular Post: 2 - 8 business days (may take longer to remote areas)
Express Post: 1 - 2 business days (may take 3 business days to remote areas)
International: We send international mail by Australia Post. There are multiple options at checkout with trade-offs between speed and price:
Economy: No tracking - may take several weeks
Standard: Includes tracking - 6 - 12 business days
Express: Includes tracking - 4 - 8 business days
Courier Express: Includes tracking - 2 - 5 business days
Please note that the above shipping times are estimates and we cannot guarantee delivery within these timeframes.
I have heard wood slices split and crack. Will these split?
We go to great lengths to reduce the chance of our wood slices splitting. So much so that we guarantee than our wood slices of 10 cm (4") or smaller will not split under normal conditions (except in specific products as specified).
Larger pieces are more likely to split, however as we dry all our products fully before sending, they will usually split at our end, rather than yours. If a product is likely to split, it will be mentioned in the description.
Are the wood products dried?
Yes, all our wood products are fully dried before they leave our shop.
Do you treat the wood slices with chemicals?
We do not treat our wood slices in any way with the exception of wedding coasters which are coated in a water resistant sealer. All other products are natural and perfect for pyrography and other crafts.
How can you be eco-friendly when you cut down trees?
We specifically target invasive introduced species (we don't cut down natives at all). An invasive species of tree will enter an area and quickly begin to outcompete our native trees. By cutting them down while they are young, we prevent them from spreading and keep our bushland native and pristine. We mostly target Monteray pine (Pinus radiata) and White poplar (Populus alba).
Non-native species can be animal homes too...
We do get questioned occasionally about whether we should be cutting down trees at all as they could be animal homes. Almost all the trees we cut down are far too small to house mammals. It is our opinion that the native trees that grow up and replace the invasive species will eventually make much better homes for animals with the added benefit of not spreading seeds and causing and even bigger issue down the track.